We stand behind the quality and reliability of every Rider Trauma Kit. Your satisfaction and trust matter to us. If you’re not completely satisfied with your purchase, we’re here to help.

Returns Eligibility

Due to the nature of our products (medical and trauma-related equipment), we can only accept returns under the following conditions:

Items must be unused, unopened, and in original packaging.
Returns must be initiated within 30 days of the delivery date.
Proof of purchase is required (order number or receipt).
For hygiene and safety reasons, used or opened kits cannot be returned or exchanged. 

Any items that are customised are unfortunately not covered by our returns policy.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–7 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or there was a fulfilment error.
We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

Damaged or Incorrect Items

If your item arrives damaged, defective, or you received the wrong product, please contact us within 7 days of delivery at [support@ridertraumakit.com]. We’ll make it right—fast.

Rider Trauma Kit Training Session – Refund & Cancellation Policy

At Rider Trauma Kit (RTK), we understand that plans can change. We aim to be fair and transparent while ensuring we can effectively plan and deliver high-quality training sessions.

Booking & Payment

• Full payment is required to secure your place on a Rider Trauma Kit Training Session.
• Your booking confirmation will be sent once payment has been received.

Cancellation by Attendee

More than 14 days before the course

A full refund will be issued.

Between 7–14 days before the course

A 50% refund will be issued.

Less than 7 days before the course

No refund will be provided.

Transferring Your Place

• If you can no longer attend, you may transfer your place to another person free of charge.
• RTK must be notified of the name change at least 24 hours before the course start time.

Failure to Attend

• Failure to attend the course without prior notice will be treated as a non-attendance and no refund will be issued.

Cancellation by Rider Trauma Kit

• RTK reserves the right to cancel or reschedule a course due to unforeseen circumstances, low attendance numbers, venue issues, instructor illness, or circumstances outside of our control.
• In the event RTK cancels a course, attendees will be offered:
• A full refund, or
• The option to transfer to a future course date.

Exceptional Circumstances

• Refund requests outside of this policy may be considered at RTK’s discretion in exceptional circumstances.

Contact

For any questions regarding cancellations, transfers, or refunds, please contact Rider Trauma Kit directly through our official communication channels.

By booking onto a Rider Trauma Kit Training Session, attendees agree to this Refund & Cancellation Policy.

Questions?

Email us at [support@ridertraumakit.com] and we’ll be happy to help.


Rider Trauma Kit – "Something is better than nothing"