We stand behind the quality and reliability of every Rider Trauma Kit. Your satisfaction and trust matter to us. If you’re not completely satisfied with your purchase, we’re here to help.

Returns Eligibility

Due to the nature of our products (medical and trauma-related equipment), we can only accept returns under the following conditions:

Items must be unused, unopened, and in original packaging.
Returns must be initiated within 30 days of the delivery date.
Proof of purchase is required (order number or receipt).
For hygiene and safety reasons, used or opened kits cannot be returned or exchanged. 

Any items that are customised are unfortunately not covered by our returns policy.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–7 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or there was a fulfilment error.
We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

Damaged or Incorrect Items

If your item arrives damaged, defective, or you received the wrong product, please contact us within 7 days of delivery at [support@ridertraumakit.com]. We’ll make it right—fast.

Questions?

Email us at [support@ridertraumakit.com] and we’ll be happy to help.


Rider Trauma Kit – "Something is better than nothing"